Return & Refund Policy

At ABS DIVINE, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Eligibility for Returns

A return or replacement may be requested if:

• You received a damaged or defective product.

• You received the wrong product.

• Your order is incomplete or an item is missing.

• The product received is significantly different from what was ordered.

For hygiene and safety reasons, opened, used, or tested skincare and beauty products are generally not eligible for return or exchange, unless the product was received damaged, defective, or incorrect.

Return Request Period

Customers must contact ABS DIVINE within 48 hours of receiving the order to report any damaged, defective, incorrect, or missing item.

To request a return or replacement, please contact our customer support team and provide:

• Order number

• Customer name and contact number

• Clear photos of the product

• Photos of the packaging and shipping label

• A brief description of the issue

Our team will review the request and inform you about the next steps.

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours.

After verification, ABS DIVINE may offer:

• A replacement of the affected product, or

• A refund, where applicable.

Please keep the original product and packaging until your request has been reviewed.

Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been opened or used

• Products without their original packaging

• Products damaged due to customer misuse or improper storage

• Products returned after the applicable return period

• Products purchased on clearance or during special promotional offers, where stated

• Products showing signs of use, alteration, or tampering

Refunds

If your refund is approved, the applicable refund amount will be processed after the returned product has been received and inspected.

The refund method and processing time may vary depending on the original payment method and applicable banking or payment-provider procedures.

Shipping charges may be non-refundable unless the return is due to an error on the part of ABS DIVINE.

Exchanges & Replacements

If a replacement is approved, ABS DIVINE will arrange the replacement according to product availability.

If the same product is unavailable, we may offer an alternative solution or refund, depending on the circumstances.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Important Note for Skincare Products

ABS DIVINE products are intended for cosmetic and skincare use. Individual skin types and sensitivities can vary. Customers are advised to review the product ingredients and perform a patch test where appropriate before full use.

ABS DIVINE is not responsible for reactions resulting from individual sensitivities, allergies, improper use, or failure to follow product instructions.

Contact Us

For return, replacement, or refund-related queries, please contact ABS DIVINE through the contact details provided on our website.

Please include your order number whenever contacting us so that we can assist you more quickly.

ABS DIVINE reserves the right to review each return or refund request individually and determine eligibility according to this policy.